When placing a phone order or on the internet we will say how long we expect (in weeks) it will take for your furniture order to be made and sent to you for delivery. Occasionally, the manufacture of your furniture may be delayed through circumstances beyond our control.
We will, of course, make every effort to keep you informed. Once we have received your deposit we will place your order with our manufacturer.
Delivery and installation service for deliveries made in England are free.
Once your furniture is in stock we will ring to arrange your delivery which will be a 2 man delivery.
Prior to delivery of the furniture you must have settled any outstanding balance on your account.
On the day of delivery, please ensure that the delivery team can gain easy access to the room that the furniture is going into. Please make sure that the area you want the furniture placed is cleared.
Our delivery team will unpack your furniture, install it in the room of your choice. They will not take any packing materials from your home. Please inspect your furniture carefully before signing for it.
It is the customer’s responsibility to provide accurate measurements for doorways, hallways and the room where the furniture will be placed. If the sofa does not go through any of the openings or does not fit in the house and the packaging is taken off it is the customer responsibility if the goods get damaged once the packing is taken off.
Our free delivery service does not include timed delivery (either am/pm) or removal of rubbish. However you can agree this with our drivers at point of delivery or contact us for our premier delivery service. Our free delivery service runs from Monday- Friday and you will be allocated a date and estimated time for delivery. Our carrier team will work with you to find a suitable time.
If the item cannot fit into the property and has to be returned we will refund your monies minus 20% restocking fee and any product delivery costs.
Unfortunately, we are not able to take away your old furniture.